To cancel your order, you must contact our customer services team directly via email (info@theprepkitchen.com), web chat or by phone at:
214-876-1653.
Refund requests for items shipped/delivered require photos of containers involved in the claim for damaged containers or issues related to standard product quality. We require photos showing both the containers and food items. These photos must be submitted to us at (info@theprepkitchen.com) within two days (48 hours) of the order's delivery date. In addition, the Prep Kitchen has no obligation to cancel your order and or refund you any payment without the notice below.
Due to the nature of our business, we require the following notice to successfully cancel your order. We pay our vendors up front for the freshest produce and proteins, based on the orders we receive. These are perishable foods that we cannot return once sourced.
If you place A One-Time order and wish to cancel it, you must do it within 2 hours of placing your order as these foods often ship right away. In addition, on order deadline days, all changes & cancellations must be made by 11PM CST.
Order deadline days:
Deliveries for Sunday – Deadlines is Friday
Deliveries for Monday/ Tuesday – Deadline is Saturday
Deliveries for Wednesday/ Thursday – Deadline is Monday
Deliveries for Friday/ Saturday – Deadline is Wednesday
For a Subscription Plan, a minimum of 5 days prior to the next scheduled payment. Note for subscriptions, you have no obligation to continue service past any given delivery date, however, we do have a cancellation deadline before each delivery date as all of our meals are made fresh and require us to source perishable items.