You have questions.
We have answers.
helping you live a vibrant life.
You have a lot of questions. After all, this is your food and wellbeing we are talking about. Take a look below for a list of answers to common questions we get from customers.
about our food.
For microwave: on HIGH for 1-2 minutes or until heated through.
For Meals: Lift the lid’s corner and microwave for 1.5 - 3 minutes or until heated through.
Ovens: Preheat the oven to 350° F.
Transfer to oven-safe dish; remove sauce 15-17 minutes at 350°F Keep in mind heating times are approximate so make sure the internal meal temperature is 165 degrees.
If you have an item or dish that you would prefer to heat in a skillet, (such as Chili) we recommend to heat/warm it up slowly making sure the internal meal temperature reaches 165 degrees.
If you decide to place meals in the freezer, we would recommend letting them overnight in the refrigerator. The next day the meal will be thawed and you can follow the above heating instructions.
about our services.
(Coming Soon) By setting up PK Quick Checkout, you can store your preferred payment method for a speedy checkout in the future.
(COMING SOON) Subscriptions- Stayed tuned as this will be added in a few months!
Refund requests for items shipped/delivered require photos of containers involved in the claim for damaged containers or issues related to standard product quality. We require photos showing both the containers and food items. These photos must be submitted to us at (firstname.lastname@example.org) within two days (48 hours) of the order's delivery date. In addition, the Prep Kitchen has no obligation to cancel your order and or refund you any payment without the notice below.
Due to the nature of our business, we require the following notice to successfully cancel your order. We pay our vendors up front for the freshest produce and proteins, based on the orders we receive. These are perishable foods that we cannot return once sourced.
If you place A One-Time order and wish to cancel it, you must do it within 2 hours of placing your order as these foods often ship right away. In addition, on order deadline days, all changes & cancellations must be made by 11PM CST.
Order deadline days:
Deliveries for Sunday – Deadlines is Friday
Deliveries for Monday/ Tuesday – Deadline is Saturday
Deliveries for Wednesday/ Thursday – Deadline is Monday
Deliveries for Friday/ Saturday – Deadline is Wednesday
For a Subscription Plan, a minimum of 5 days prior to the next scheduled payment. Note for subscriptions, you have no obligation to continue service past any given delivery date, however, we do have a cancellation deadline before each delivery date as all of our meals are made fresh and require us to source perishable items.
FedEx: FedEx shipping in a refrigerated cooler. (FedEx is one to two day delivery depending on your area). Your FedEx package is typically delivered before 8:00 PM.