One-Time Orders: Order as much or as little as you want- when you want.

(Coming Soon) By setting up PK Quick Checkout, you can store your preferred payment method for a speedy checkout in the future.

(COMING SOON) Subscriptions- Stayed tuned as this will be added in a few months!

Yes, we have order-pickup locations in the Dallas-Fort Worth area.

If you live outside of DFW, please use our our FedEx Shipping Service.

Store Pickup - is a free pickup service at one of our convenient partner pickup locations. A delivery notification will be sent via Text / Email when your food arrives. Your food will be stored in a refrigerator and will be available during the location’s normal business hours.

Unfortunately, once the order is placed, a discount code can’t be applied. Be sure to use it on your next order!

There is no minimum order amount.

For One-Time Orders, you will be billed at the time of checkout.

To cancel your order, you must contact our customer services team directly via email (info@theprepkitchen.com), web chat or by phone at: 214-876-1653.

Refund requests for items shipped/delivered require photos of containers involved in the claim for damaged containers or issues related to standard product quality. We require photos showing both the containers and food items. These photos must be submitted to us at (info@theprepkitchen.com) within two days (48 hours) of the order's delivery date. In addition, the Prep Kitchen has no obligation to cancel your order and or refund you any payment without the notice below.

Due to the nature of our business, we require the following notice to successfully cancel your order. We pay our vendors up front for the freshest produce and proteins, based on the orders we receive. These are perishable foods that we cannot return once sourced.

If you place A One-Time order and wish to cancel it, you must do it within 2 hours of placing your order as these foods often ship right away. In addition, on order deadline days, all changes & cancellations must be made by 11PM CST.

Order deadline days:

Deliveries for Sunday – Deadlines is Friday

Deliveries for Monday/ Tuesday – Deadline is Saturday

Deliveries for Wednesday/ Thursday – Deadline is Monday

Deliveries for Friday/ Saturday – Deadline is Wednesday

For a Subscription Plan, a minimum of 5 days prior to the next scheduled payment. Note for subscriptions, you have no obligation to continue service past any given delivery date, however, we do have a cancellation deadline before each delivery date as all of our meals are made fresh and require us to source perishable items.

You can absolutely return the bags. You can just return the empty bags to the fridge at your chosen pickup location at any time. If it is a home delivery order you can just place them outside your door and we'll grab them on your next home delivery. That way we can sanitize them again for reuse. We also have a weekly contest where we do a drawing for a $50 Gift card from the returned bags. Just leave your order sticker on the bag so we can see your name for the drawing!

Home Delivery: Personal home delivery service available in many DFW zip codes. We utilize our TPK drivers for local DFW home delivery. $10 flat fee regardless of order size. Free delivery for orders over $125. Use code: FREEDELIVERY

At checkout, you’ll select home delivery.

"Overnight home delivery": Deliveries occur overnight between 10pm & 5AM. Comes packed in insulated totes with ice packs for freshness. Designed for you to retrieve from your doorstep in the morning.

FedEx: FedEx shipping in a refrigerated cooler. (FedEx is one to two day delivery depending on your area). Your FedEx package is typically delivered before 8:00 PM.

We offer a few different delivery options based on your delivery address:

FedEx Shipping customers- The carrier rates vary based on the items in your cart and the delivery address.

For those that live in Dallas-Fort Worth, we offer a PK Home Delivery service. This service is a $10 flat fee per delivery. We have a checkout tool that will let you know if your zip code is eligible for home delivery. If you’re outside the DFW area, you can select FedEx shipping.

Note- Dallas-Fort Worth area customers can also choose one of our pickup locations for free pickup.

Currently, we provide our regular meal service to the entire state of Texas, and parts of Oklahoma and Louisiana that are near the Texas border. We utilize our TPK drivers for local DFW home delivery and FedEx to ship outside of DFW. (FedEx is one to two day delivery depending on your area). Your FedEx package is delivered in a cooler box (delivered before 8:00 PM)

I’m outside of DFW, can you ship to me via FedEx?- Yes, we can ship anywhere in the US. Please note that shipping rates outside of Texas may be high at this time. We ship freshly prepared food, in special refrigerated cooler boxers. We’ve never freeze our food and we don’t use dry ice. Instead, we use ice gel packs that keep the food at refrigerated temperatures during transit. This maintains the highest quality levels for your food, but does mean the box weight is heavy and typically more expensive to ship great distances. We're continually working on lowering our shipping rates so stay tuned for updates.

At this time we offer Free Shipping for FedEx Ground orders in Texas and parts of Oklahoma! Use code: FREESHIPPING --(orders over $125). One discount code at a time

For FedEx Customers: Your meals will be shipped FedEx, and a tracking number will be automatically emailed to you. You may check up on your meal delivery progress anytime. There is a ‘shipper release’ on all of our packages, so if you are not home at the time of delivery, the box will be left on your doorstep.

For DFW customers using our early am PK Home Delivery service, you will receive an email the night before your delivery. Your order will be delivered to your doorstep early the next morning, typically by 5am.

Nope. The ‘shipper release’ means if you are not home at the delivery time, the box will be left on your doorstep. While we have high-quality control standards during our meals’ preparation and packaging, we have no control over FedEx operations. Please contact our customer support team at info@theprepkitchen.com regarding any delivery questions.

Upon receiving your delivery, refrigerate your meals/items as soon as possible. You can freeze the meals; however, we recommend eating them fresh for maximum flavor and texture. If you freeze them, we recommend letting your food thaw in your refrigerator 24 hours before reheating for best results.

Yes, no problem! Because our containers are portable, our dishes are great to travel with. If you need to change your delivery address, just give us a call or email us at info@theprepkitchen.com. Please note: For a change of address, we need to be notified at least 5 days before an order’s delivery date.

The same applies if you either want to pause or receive your box at a different location. Just let us know when you would like us to resume your deliveries.

Call us or send us an email and photograph to info@theprepkitchen.com if there are any issues with your order on arrival. We will do everything we can to fix the issue!

If you don’t receive your order, but do have a tracking number from Fedex, please contact them first at 1-800-463-3339 as they will want to the speak directly to you about coordinating the delivery. If you do not a have a tracking number, please contact us immediately to look into the issue. While we have high-quality control standards during our meals’ preparation and packaging, we have no control over FedEx operations. Call us or send us an email at info@theprepkitchen.com.

During business hours, you can call us at 214-876-1653. Or you can send an email to info@theprepkitchen.com. All customer questions will be responded to within 48 hours. Outside of business hours, leave us a voicemail and send an email so we can get back to you straight away.

Sustainability is something we’re passionate about, so we’d love it if you could recycle our packaging after use! The trays are delivered in insulated cardboard boxes with ice packs to keep them at safe temperatures. The box can be recycled along with the plastic container and lid. Our ice packs are water-soluble – they can be cut open and poured into a sink, and the plastic casing can be recycled. The box liner / padding is recyclable depending on your location.